Service & Repair
Assessment and servicing through experienced watchmakers, with nothing undertaken without your approval.
What you receive
- An assessment of the watch’s condition and running
- A written quotation before any work begins
- Servicing, polishing or parts, only once you approve
- A final check by our technician when the work is complete
How it works
Assessment
Our technician examines the watch and identifies what it requires.
Quotation
You receive a written quotation. Nothing proceeds until you approve it.
Service
The work is carried out by the watchmaker or service centre agreed with you.
Return
The watch is checked again on its return, then held, collected or shipped as you instruct.
Questions
Will any work be carried out without my approval?
No. We assess the watch and provide a quotation first; nothing is done until you approve it.
Who carries out the work?
Experienced watchmakers and service centres we work with. Your quotation confirms who will handle your watch.
How long does a service take?
It depends on the work required. The expected timing is confirmed with your quotation.
Other services
Inspection & Condition Report
A documented inspection and a written condition report, before you buy, sell or insure.
Learn more →
Storage & Handling
Secure storage in Hong Kong. Your timepiece remains yours throughout.
Learn more →
Shipping & Consolidation
Insured shipping worldwide, with several pieces consolidated into one shipment where appropriate.
Learn more →At your service
Share the details of your request and your relationship manager will confirm the scope and the rate before any work begins.