Your watch desk in Hong Kong
- Inspected in 48 hours
- Insured storage
- Shipped worldwide
We receive, inspect, hold and ship fine watches for dealers and collectors worldwide.
Services
How we can assist
Each service is handled from our office in Hong Kong, with every step recorded.
Inspection & Condition Report
A documented inspection and a written condition report, before you buy, sell or insure.
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Service & Repair
Assessment and servicing through experienced watchmakers, with nothing undertaken without your approval.
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Storage & Handling
Secure storage in Hong Kong. Your timepiece remains yours throughout.
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Shipping & Consolidation
Insured shipping worldwide, with several pieces consolidated into one shipment where appropriate.
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Purchase Assistance
Acquiring from another seller? We receive and verify the watch before the seller is paid.
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Parts & Accessories
Straps, bracelets, links, clasps and boxes, sourced and matched to your timepiece.
Learn more →How it works
The same four steps, for every timepiece.
Advise us of the shipment
A pre-alert in your account: the sender, the tracking number and each piece with its declared value.
Received and photographed
Each parcel is opened on arrival and recorded as a full set: watch, box, papers and tags.
Inspected and documented
Inspection and a condition report, before any seller is paid.
Held or forwarded
Kept safely in Hong Kong, or shipped insured to wherever you require.
Our standard
Care, recorded at every step
- 01
Verified before any payment
Our technician inspects every watch before a seller or supplier is paid.
- 02
Secure, and always yours
Held in a secure, insured facility. Holding a watch never transfers ownership.
- 03
A dedicated relationship manager
Your own conversation with our desk on WhatsApp, with someone who knows your business.
Suite 906, 9th Floor, Wing On Plaza 62 Mody Road, TST, Kowloon, Hong Kong
Mon–Fri 10:00–18:00 (HKT)
Open in Google MapsDealers route through Hong Kong. We are the desk they rely on.
From the United States and the United Kingdom to Singapore and Mexico, dealers use Grail Exchange to receive stock, verify it before payment and forward it onward.
At your service
Open an account to submit requests and follow every timepiece we hold for you, or speak with our desk first.