Sending a watch
Five steps so that we can identify your parcel on arrival, inspect every piece and keep it insured.
Before you ship
Pre-alert the shipment
In My account, give us the sender, the tracking number and each piece with its declared value. An unannounced parcel takes longer to identify and cannot be fully insured.
Enclose the parcel slip
Print it from your pre-alert and place it inside the parcel. It lists every piece and the inclusions we will check on arrival.
Address it with your client code
Ship to the address below, with your client code and the pre-alert number in the receiver line. Your client code is shown in My account.
Ship insured, at the real value
Use an insured, signature-required service and declare the same value as your pre-alert. Please keep the brand name and the word “watch” off the outside of the parcel.
We check it in
The parcel is checked against your pre-alert, and you are notified by email on arrival, or at once if anything requires your attention.
Where to send it
Grail Exchange Attn: Grail Exchange Receiving · [your client code] · [pre-alert number] Suite 906, 9th Floor, Wing On Plaza 62 Mody Road, TST, Kowloon, Hong Kong
Mon–Fri 10:00–18:00 (HKT)
Hand delivery during office hours is welcome. Please message us first.
Couriers
Couriers we work with
We agree the courier and service with you for each shipment.
DHL Express
Insured, tracked, signature on delivery.
FedEx
Insured, tracked, signature on delivery.
Malca-Amit
Secure logistics for high-value pieces.
Hand-carry
By arrangement, for pieces that should not travel by courier.
How insurance applies
In transit to us
Until the parcel is delivered and signed for at our office, it is covered by the insurance you buy with the courier. Declare the real value, the same as your pre-alert.
While in our custody
Watches are kept in a secure, insured facility. We ask that you insure each watch for its full market value, and we can arrange cover at your cost on request. The details are in our Terms.
In transit from us
We ship insured, on the value you declare to us, with the courier and service we agree with you.
Hong Kong import and export declarations
Where a declaration is needed, we handle it for you: on arrival when a watch comes into Hong Kong, and on departure when we ship it out. Any government charges for these declarations are passed on at cost, with nothing added.
Shipping out
- Split shipments: on request we ship the watch first and the box and papers separately, later.
- Duties and taxes in the destination country are the recipient's responsibility.
- You will find the tracking number on your request in My account.
Questions about a specific shipment? Message your relationship manager or contact us.
Ready to send a watch?
Pre-alert it first, so that we can identify it the moment it arrives.